Terms of Service

By purchasing from HostNeptune you agree to the following terms.

Terms of Service

1. Terms

  • By accessing Hostneptune.com you agree that you will abide by the following Terms of Service rules set out on this page. Please note that if you do not understand anything on either two pages then you can email billing@hostneptune.com and we will simplify them for you in a way which you will understand.

  • We hold the right to update our Terms of Service without prior notification to current and/or potentional customers.

  • Hostneptune cannot and will not be held responsible for loss of data if it was not a fault at our end.

  • Breaking any of these terms will give Hostneptune the right to suspend/terminate any related product/service and all products/services on your account shall be suspended. We can then access your account and check through ALL files on your service. After a full thorough search of your account, if it does not hold prohibited items on the service then it shall be unsuspended. If it holds illegal content then we will record proof and report you to the respectful owners. We may then suspend or terminate your account without a refund as this was not a fault of ours.

2. Payments

  • Minecraft Services ordered from Hostneptune will not be activated until payment has been received, and verified to not be fraudulent. In most cases, payment verification is automatic, but may require manual review in rare circumstances (when order is held for manual approval).

  • Hostneptune cannot guarantee that all promotions and promo codes will remain operational at all times.

  • Failure to make a payment within 10 days after an invoice is due, will result in complete termination of that service. Once a service is terminated, it may not be re-activated.

3. Refunds

  • a. If your account is terminated due to a violation of these terms, a refund will not be provided.

  • Minecraft Hosting

  • b. All Minecraft server hosting packages are eligible for a refund, within 15 days of payment for the server. Only the first payment for the Minecraft server in question is covered by this guarantee.

  • c. Any refunds for services older than 15 days must be manually requested and will be issued at our sole discretion. Problems can typically be resolved by contacting customer support.

  • d. Refunds cannot be requested without probable cause, and Hostneptune has the right to decline a refund at their sole discretion.

4. Cancellations & Disputes

  • a. In order to cancel your services, you must issue a cancellation request within our billing area at: Billing Panel

  • b. You must manually cancel any active PayPal subscriptions that were created when ordering your service.

5. Minecraft Servers

  • a. RAM is provided based on the plan ordered, Your server is allocated the full amount of memory you purchased.

  • b. We provide unlimited slots on all Minecraft plans, This means that you can set your server to any slot number you would like, This does not mean your service can handle unlimited players. CPU intensive servers may be suspended without warning to prevent causing issues with other clients, You will be notified of this via a ticket on our billing panel and expected to work with us to resolve the issue.

  • c. Bypassing any limits or restrictions that your service is provisioned with, such as limited allocations, RAM limits, or CPU restrictions or any usage restrictions will result in the suspension of your services without any refunds.

6. Termination

  • a. We reserve all rights to terminate your server(s) or service upon any violation of the terms of services, or any other basis if deemed needed.

7. Set-up time

  • a. We try to provide instant deployment of all our services. However, if we fail to do so after 12 hours a full refund can be requested.

8. Updates

  • a. We reserve the right to change our policies at any time without notifying the clients.